Global Certificate in Brand-Focused Customer Engagement
-- ViewingNowThe Global Certificate in Brand-Focused Customer Engagement is a crucial course designed to meet the growing industry demand for professionals who can effectively manage and improve customer engagement. This certificate course emphasizes the importance of a strong brand strategy in driving customer engagement and highlights the latest trends and best practices in this area.
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Unit 1: Introduction to Brand-Focused Customer Engagement
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Unit 2: Understanding Brand Identity and Positioning
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Unit 3: Customer Engagement Strategies and Tactics
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Unit 4: Multi-Channel Communication and Engagement
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Unit 5: Customer Experience Management for Brand Loyalty
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Unit 6: Metrics and Analytics for Customer Engagement
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Unit 7: Social Media and Influencer Marketing
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Unit 8: Content Marketing and Storytelling for Brand Engagement
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Unit 9: Brand Advocacy and Referral Programs
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Unit 10: Future Trends in Brand-Focused Customer Engagement
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