Certificate in Chatbot UX for Product Managers
-- ViewingNowThe Certificate in Chatbot UX for Product Managers is a comprehensive course designed to empower product managers with the essential skills to create successful chatbot user experiences. In today's digital age, chatbots have become increasingly popular as a convenient and efficient means of communication between businesses and their customers.
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⢠Introduction to Chatbots and UX: Understanding the basics of chatbots, their importance, and the role of UX in creating successful chatbots.
⢠User Research and Personas: Learning user-centered design methods, conducting user research, and creating personas for chatbot development.
⢠Conversational Design: Mastering the art of conversational design, natural language processing, and creating engaging dialogues.
⢠Chatbot Platforms and Tools: Exploring popular chatbot platforms and tools for designing, developing, and deploying chatbots.
⢠Chatbot UX Best Practices: Diving into the best practices for chatbot UX, including onboarding, navigation, and error handling.
⢠Measurement and Optimization: Analyzing key metrics and optimizing chatbot UX to improve user satisfaction and performance.
⢠Chatbot Analytics and Data Interpretation: Collecting and interpreting user data, engagement metrics, and performance analytics to improve chatbot UX.
⢠Accessibility and Inclusive Design: Ensuring that chatbots are accessible and inclusive for users with disabilities or special needs.
⢠Ethics in Chatbot UX: Understanding ethical considerations, privacy, and security issues in chatbot UX.
⢠Future Trends in Chatbot UX: Keeping up with the latest trends, emerging technologies, and design innovations in chatbot UX.
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