Professional Certificate in Chatbot Design for High Performance
-- ViewingNowThe Professional Certificate in Chatbot Design for High Performance is a comprehensive course that equips learners with the essential skills to design and implement intelligent chatbots. In today's digital age, chatbots have become increasingly important in providing excellent customer service, reducing costs, and improving user experiences.
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⢠Introduction to Chatbots: Understanding the basics, history, and evolution of chatbots, their applications, benefits, and limitations.
⢠Designing Conversational Flows: Creating effective conversational scripts, defining user intents, entities, and context, and handling user inputs.
⢠Natural Language Processing (NLP): Exploring NLP techniques, including text classification, sentiment analysis, and named entity recognition, to improve chatbot performance.
⢠Chatbot Platforms and Tools: Evaluating popular chatbot platforms, tools, and frameworks for building, deploying, and managing chatbots.
⢠Testing and Optimization: Designing test scenarios, A/B testing, collecting user feedback, and refining chatbot performance through continuous improvement.
⢠Chatbot Analytics and Metrics: Monitoring, measuring, and analyzing chatbot performance using relevant KPIs, such as user engagement, task completion, and containment rates.
⢠Security and Compliance: Implementing best practices for data privacy, encryption, and regulatory compliance in chatbot design.
⢠Voice User Interface (VUI) Design: Understanding the principles of VUI design, speech recognition, and text-to-speech technologies for voice-enabled chatbots.
⢠Ethics and Responsible AI: Examining the ethical implications of chatbot design, including transparency, fairness, and avoiding bias.
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