Certificate in Crisis Response: Effective Strategies
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⢠Understanding Crisis Response: This unit will cover the basics of crisis response, including definitions, types of crises, and the importance of effective strategies. ⢠Crisis Communication: This unit will focus on the communication aspect of crisis response, including how to communicate with different stakeholders, message development, and delivery. ⢠Psychological First Aid: This unit will teach learners about the psychological first aid techniques that can be used to support individuals during a crisis. ⢠Incident Management: This unit will cover the principles of incident management, including the incident management system, command structures, and the role of emergency services. ⢠Business Continuity Planning: This unit will focus on the importance of having a business continuity plan in place, including how to develop, implement, and test such a plan. ⢠Media Relations: This unit will cover how to work with the media during a crisis, including how to prepare for media interviews, how to handle difficult questions, and how to use social media effectively. ⢠Recovery and Rehabilitation: This unit will teach learners about the recovery and rehabilitation phase of crisis response, including how to support individuals and communities in the aftermath of a crisis. ⢠Legal and Ethical Considerations: This unit will cover the legal and ethical considerations that arise during a crisis, including issues related to privacy, liability, and decision-making. ⢠Leadership and Teamwork: This unit will focus on the importance of leadership and teamwork during a crisis, including how to build and manage effective teams, how to make decisions under pressure, and how to communicate a clear vision and strategy.
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