Professional Certificate in Healthcare Performance Improvement: Building Relationships
-- ViewingNowThe Professional Certificate in Healthcare Performance Improvement: Building Relationships is a crucial course for professionals seeking to make a significant impact in the healthcare industry. This certificate program focuses on developing essential skills required to improve healthcare performance, with an emphasis on building strong relationships.
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⢠Understanding Healthcare Performance Improvement: An overview of the key concepts, principles, and methodologies in healthcare performance improvement. This unit will provide a solid foundation for building relationships and driving change in the healthcare industry.
⢠Building Trust and Collaboration: This unit will focus on the importance of trust and collaboration in healthcare performance improvement. Participants will learn how to build strong relationships with stakeholders and foster a collaborative environment that supports continuous improvement.
⢠Effective Communication in Healthcare: Communication is key to building relationships and driving change. This unit will cover the essential communication skills needed for healthcare performance improvement, including active listening, clear messaging, and effective feedback.
⢠Stakeholder Engagement and Management: Engaging and managing stakeholders is crucial for successful healthcare performance improvement. This unit will provide strategies and techniques for identifying, engaging, and managing stakeholders to ensure that their needs and perspectives are incorporated into the improvement process.
⢠Data-Driven Decision Making: Data is a powerful tool for driving improvement in healthcare. This unit will cover the basics of data-driven decision making, including how to collect, analyze, and interpret data to inform improvement efforts.
⢠Change Management in Healthcare: Change is hard, but necessary for improvement. This unit will provide participants with a framework for managing change in healthcare, including how to overcome resistance, build support, and sustain progress over time.
⢠Quality Improvement Methods and Tools: This unit will cover the most commonly used quality improvement methods and tools, such as Lean, Six Sigma, and Root Cause Analysis, and how to apply them to healthcare performance improvement initiatives.
⢠Patient-Centered Care: Patient-centered care is a critical component of healthcare performance improvement. This unit will explore the principles of patient-centered care, including patient engagement, patient experience, and patient safety, and how to incorporate them into improvement efforts.
⢠Ethics and Compliance in Healthcare: Ethics and compliance are essential in healthcare performance improvement. This unit will cover the ethical and legal considerations that must be taken into account when driving change in healthcare, including confidentiality, informed consent, and regulatory compliance.
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