Masterclass Certificate in Building Smart Customer Systems
-- ViewingNowThe Masterclass Certificate in Building Smart Customer Systems is a comprehensive course designed to equip learners with the essential skills needed to thrive in today's data-driven world. This course focuses on the importance of building smart customer systems that enable organizations to make data-driven decisions, improve customer engagement, and drive business growth.
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⢠Unit 1: Introduction to Customer Relationship Management
⢠Unit 2: Building a Customer Data Platform
⢠Unit 3: Customer Segmentation and Personalization
⢠Unit 4: Implementing Omnichannel Strategies
⢠Unit 5: Creating Smart Triggers and Workflows
⢠Unit 6: Measuring Customer System Performance
⢠Unit 7: Data Privacy and Security in Smart Customer Systems
⢠Unit 8: AI and Machine Learning in Customer Experience
⢠Unit 9: Change Management and Adoption
⢠Unit 10: Future Trends in Building Smart Customer Systems
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