Professional Certificate in DHL Negotiation & Influence
-- ViewingNowThe Professional Certificate in DHL Negotiation & Influence is a comprehensive course that empowers learners with essential skills for career advancement. This program focuses on honing the ability to negotiate and influence, which are critical competencies in today's dynamic business environment.
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⢠Understanding Negotiation & Influence: This unit will cover the basics of negotiation and influence, including their importance in business and professional settings. It will also introduce key concepts and theories related to negotiation and influence. ⢠Preparing for Negotiations: This unit will focus on the importance of preparation in successful negotiation. It will cover topics such as researching the other party, setting goals and objectives, and developing a negotiation strategy. ⢠Communication Skills for Negotiation: This unit will explore the role of effective communication in negotiation and influence. It will cover topics such as active listening, verbal and nonverbal communication, and asking questions. ⢠Power and Influence in Negotiation: This unit will examine the role of power and influence in negotiation. It will cover topics such as sources of power, building and using power, and ethical considerations in the use of power and influence. ⢠Overcoming Obstacles in Negotiation: This unit will address common obstacles that can arise in negotiation, such as cultural differences, conflicting interests, and emotional responses. It will provide strategies for overcoming these obstacles and achieving successful outcomes. ⢠Negotiating Successfully: This unit will bring together the concepts and skills covered in previous units to provide a comprehensive guide to successful negotiation. It will cover topics such as closing the deal, maintaining relationships, and evaluating the negotiation process. ⢠Advanced Negotiation Techniques: This unit will delve into advanced negotiation techniques, such as BATNA (Best Alternative To a Negotiated Agreement), ZOPA (Zone of Possible Agreement), and interest-based negotiation. ⢠Cross-Cultural Negotiation: This unit will focus on the unique challenges and opportunities of cross-cultural negotiation. It will cover topics such as cultural awareness, communication styles, and negotiation strategies in different cultural contexts. ⢠Negotiation in Teams: This unit will examine the role of teams in negotiation and influence. It will cover topics such as team dynamics, communication, and decision-making. ⢠Ethics in Negotiation and Influence: This unit will explore the ethical considerations involved in negotiation and influence.
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