Masterclass Certificate in Conflict Resolution: Mediation Strategies
-- ViewingNowThe Masterclass Certificate in Conflict Resolution: Mediation Strategies is a comprehensive course designed to equip learners with essential skills for resolving disputes and managing conflicts in professional and personal settings. This course emphasizes the importance of effective communication, empathy, and active listening in mediation.
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⢠Unit 1: Introduction to Conflict Resolution & Mediation Strategies
⢠Unit 2: Understanding Conflict: Types, Causes, and Dynamics
⢠Unit 3: Effective Communication Skills for Conflict Resolution
⢠Unit 4: The Mediation Process: Roles, Stages, and Best Practices
⢠Unit 5: Ethical Considerations in Mediation
⢠Unit 6: Negotiation Theories and Techniques in Mediation
⢠Unit 7: Cross-Cultural Mediation and Diversity Awareness
⢠Unit 8: Advanced Mediation Strategies for Complex Disputes
⢠Unit 9: Conflict Resolution in the Workplace: Policies and Programs
⢠Unit 10: Case Studies and Simulated Mediation Exercises
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