Executive Development Programme in Transforming CX through Design

Name: Executive Development Programme in Transforming CX through Design
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The Executive Development Programme in Transforming CX through Design is a certificate course that holds immense importance in today's customer-centric world. This programme focuses on enhancing the learner's ability to design and implement customer experiences (CX) that drive business growth and profitability.

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AboutThisCourse

With the increasing demand for exceptional customer experiences across industries, this course is designed to equip learners with essential skills to lead CX transformation initiatives. It provides a comprehensive understanding of CX design principles, customer journey mapping, and design thinking methodologies. By the end of this programme, learners will have acquired the skills necessary to drive innovation, improve customer satisfaction, and promote customer loyalty, thereby advancing their careers in this critical field.

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CourseDetails

• Unit 1: Introduction to Customer Experience (CX) Design
• Unit 2: Understanding the Customer Journey Mapping
• Unit 3: Design Thinking for Transforming CX
• Unit 4: Human-Centered Design and Empathy Mapping
• Unit 5: Prototyping and Iterative Design in CX Transformation
• Unit 6: Leveraging Technology in CX Design
• Unit 7: Implementing and Scaling CX Design Solutions
• Unit 8: Measuring and Analyzing CX Design Success
• Unit 9: Change Management and Overcoming Resistance in CX Design
• Unit 10: Future Trends in CX Design

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRANSFORMING CX THROUGH DESIGN

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London School of International Business (LSIB)

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05 May 2025

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