Certificate in Relationship-Focused CRM

Name: Certificate in Relationship-Focused CRM
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The Certificate in Relationship-Focused CRM is a vital course designed to empower professionals with the skills to build and maintain strong customer relationships. This certification focuses on teaching learners how to utilize CRM (Customer Relationship Management) systems to their full potential, ensuring a more personalized and efficient customer experience.

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AboutThisCourse

In today's customer-centric world, the demand for relationship-focused CRM professionals is at an all-time high. By earning this certification, learners will demonstrate their expertise in managing customer data, analyzing customer behavior, and creating targeted marketing campaigns. These skills are essential for career advancement and are in high demand across various industries. This course equips learners with the tools and techniques necessary to build and maintain long-lasting customer relationships, leading to increased customer loyalty and revenue growth. By the end of the course, learners will have a deep understanding of CRM best practices, customer segmentation, and data-driven decision-making – all of which are crucial for success in today's competitive business landscape.

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CourseDetails

• Understanding CRM: An Overview
• Relationship-Focused CRM: Definitions and Importance
• Building Customer Relationships: Strategies and Best Practices
• Implementing Relationship-Focused CRM: Tools and Techniques
• Measuring CRM Success: Metrics and Analytics
• Customer Segmentation and Personalization in CRM
• Multi-Channel Integration in Relationship-Focused CRM
• Data Security and Privacy in CRM
• Change Management and CRM Adoption
• Case Studies: Successful Relationship-Focused CRM Implementations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN RELATIONSHIP-FOCUSED CRM

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London School of International Business (LSIB)

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05 May 2025

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