Certificate in Customer Service Excellence on Social Media

Name: Certificate in Customer Service Excellence on Social Media
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The Certificate in Customer Service Excellence on Social Media is a comprehensive course designed to empower learners with the essential skills needed to excel in today's social media-driven customer service landscape. This course highlights the importance of providing exceptional customer service through various social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.

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AboutThisCourse

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CourseDetails

• Understanding Social Media
• Importance of Customer Service on Social Media
• Setting Up Social Media Customer Service Channels
• Social Media Listening and Monitoring
• Effective Communication on Social Media
• Handling Customer Complaints on Social Media
• Social Media Crisis Management
• Measuring Success in Social Media Customer Service
• Best Practices for Social Media Customer Service
• Trends and Future of Social Media Customer Service

CareerPath

The Certificate in Customer Service Excellence on Social Media program empowers learners with essential skills to excel in the customer service industry. This section highlights the increasing job market demand, wage ranges, and top skills in focus for a successful career in customer service within the UK. The Google Charts 3D Pie chart below represents the top five in-demand skills for customer service professionals and their relative importance in the job market. Key Skills: 1. Communication (35%): Clear, concise, and respectful communication with customers fosters trust and positive experiences. 2. Active Listening (25%): Paying full attention to customers' needs, concerns, and emotions is crucial for resolving issues effectively. 3. Problem Solving (20%): Developing creative strategies to address customer complaints and concerns is an integral part of customer service. 4. Empathy (10%): Understanding and sharing the feelings of customers to provide personalized and compassionate assistance. 5. Product Knowledge (10%): Proficiency in the products and services offered ensures accurate and reliable information, boosting customer satisfaction. This Certificate in Customer Service Excellence on Social Media program covers these essential skills and prepares learners for a thriving career in a rapidly evolving industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN CUSTOMER SERVICE EXCELLENCE ON SOCIAL MEDIA

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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