Executive Development Programme in AI for Omnichannel Customer Experience

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The Executive Development Programme in AI for Omnichannel Customer Experience is a certificate course designed to bridge the gap between artificial intelligence (AI) and customer experience (CX). This programme emphasizes the importance of AI in enhancing customer experience across various channels, a vital aspect in today's business landscape.

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AboutThisCourse

With the rapid growth of digital technologies, there is an increasing industry demand for professionals who can leverage AI to improve omnichannel CX. This course equips learners with essential skills, arming them with the knowledge to make informed decisions and strategically apply AI solutions in their respective fields. By the end of this programme, learners will be able to design and implement AI-driven CX strategies, leading to improved customer satisfaction, loyalty, and overall business growth. This investment in upskilling and reskilling will significantly contribute to career advancement in a competitive and evolving industry.

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CourseDetails

• Introduction to Artificial Intelligence (AI): Understanding the basics of AI, its types, and applications
• AI in Customer Experience (CX): The role of AI in improving customer experience, case studies, and best practices
• Data Analytics and AI: Using data analytics to improve AI models, data visualization, and interpretation
• Natural Language Processing (NLP): Understanding NLP, its applications in AI, and how to use it for CX
• Chatbots and Virtual Assistants: Designing and implementing chatbots and virtual assistants for CX
• Machine Learning (ML) and AI: The role of ML in AI, supervised and unsupervised learning, and reinforcement learning
• AI Ethics and Regulations: Understanding the ethical considerations and regulations surrounding AI
• AI Implementation and Scaling: Best practices for implementing and scaling AI solutions for CX
• AI for Omnichannel CX: Integrating AI across all customer touchpoints and channels for a seamless experience

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN AI FOR OMNICHANNEL CUSTOMER EXPERIENCE
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London School of International Business (LSIB)
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05 May 2025
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