Professional Certificate in Social Media for Seamless Customer Experiences
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CourseDetails
• Social Media Customer Experience Fundamentals
• Understanding Social Media Platforms
• Developing a Social Media Strategy for Customer Experience
• Social Listening and Monitoring for Customer Service
• Creating Engaging Social Media Content for Customer Experience
• Social Media Analytics and Metrics for Customer Service
• Social Media Customer Experience Tools and Technologies
• Managing Customer Interactions Across Social Media Channels
• Building and Managing Online Communities for Customer Engagement
• Best Practices for Social Media Customer Experience
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
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