Executive Development Programme in E-commerce CRM and Data Science

Name: Executive Development Programme in E-commerce CRM and Data Science
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The Executive Development Programme in E-commerce CRM and Data Science is a certificate course designed to empower professionals with the latest tools and techniques in customer relationship management and data analysis for e-commerce. This programme emphasizes the importance of data-driven decision-making and how it can significantly enhance customer engagement, loyalty, and business growth.

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AboutThisCourse

With the rapid growth of e-commerce and increasing emphasis on personalized customer experiences, there is a high demand for professionals who can leverage CRM and data science strategies to drive business success. This course equips learners with essential skills in customer segmentation, predictive analytics, and CRM strategy development, providing a strong foundation for career advancement in e-commerce and data-driven industries. By completing this programme, learners will be able to demonstrate their expertise in CRM and data science, setting them apart in a competitive job market and positioning them for long-term success in this exciting and dynamic field.

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CourseDetails

• Introduction to E-commerce CRM: Understanding Customer Relationship Management in the context of e-commerce, including the importance of customer data and insights.
• Data Collection Methods: Exploring various methods for collecting customer data, including website analytics, customer surveys, and social media monitoring.
• Data Analysis Techniques: Learning different techniques for analyzing customer data, including segmentation, clustering, and predictive modeling.
• Personalization Strategies: Understanding how to use customer data to personalize the e-commerce experience, including product recommendations, email marketing, and website customization.
• Customer Lifetime Value (CLV): Calculating and optimizing the CLV of customers, including strategies for customer retention and upselling.
• Data Visualization: Presenting data insights in a clear and actionable manner, including chart creation and storytelling.
• Machine Learning Applications: Applying machine learning algorithms to e-commerce CRM, including customer churn prediction and product recommendation.
• Data Privacy and Security: Ensuring the security and privacy of customer data, including compliance with regulations and best practices.
• CRM Tools and Software: Evaluating and selecting CRM tools and software, including integration with existing e-commerce systems.

CareerPath

In the ever-evolving business landscape, e-commerce CRM management and data science have become essential components of an effective corporate strategy. The UK market is no exception, with a growing demand for professionals specializing in these areas. Let's take a closer look at the two primary roles in this Executive Development Programme: 1. E-commerce CRM Manager: As an E-commerce CRM Manager, you'll be responsible for maintaining customer relationships and enhancing customer experiences through data-driven strategies. Key responsibilities include managing customer databases, developing targeted marketing campaigns, and analyzing customer interactions to improve sales and customer satisfaction. 2. Data Scientist: Data Scientists are responsible for leveraging complex data sets to uncover trends and insights that drive business decisions. They design and implement algorithms, statistical models, and predictive analytics to support business intelligence and growth. The Google Charts 3D Pie Chart above provides a visual representation of the current job market trends in the UK, highlighting the demand for these two roles: E-commerce CRM Managers (45%) and Data Scientists (55%). By investing in the Executive Development Programme, professionals can enhance their skills and knowledge in e-commerce CRM and data science, ensuring they stay competitive in today's data-driven business environment.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN E-COMMERCE CRM AND DATA SCIENCE

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London School of International Business (LSIB)

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05 May 2025

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