Global Certificate in The Art of Service Leadership
-- ViewingNowThe Global Certificate in The Art of Service Leadership is a comprehensive course designed to empower service professionals with essential skills for career advancement. This certificate program highlights the importance of service leadership in today's customer-centric world, where exceptional service can set businesses apart from competitors.
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Here are the essential units for a Global Certificate in The Art of Service Leadership:
• Service Leadership Philosophy• Developing a Customer-Centric Mindset• Emotional Intelligence and Service Excellence• Effective Communication in Service Scenarios&&8226; Empowerment and Delegation Techniques• Managing Customer Conflict and Escalations• Building and Leading High-Performing Service Teams• Service Metrics and Continuous Improvement• Implementing a Culture of Service ExcellenceThese units provide a comprehensive overview of the skills, mindset, and strategies required to be an effective service leader in a global context.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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