Executive Development Programme in E-commerce CRM Management

Name: Executive Development Programme in E-commerce CRM Management
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The Executive Development Programme in E-commerce CRM Management certificate course is a comprehensive program designed to meet the growing industry demand for experts in e-commerce customer relationship management. This course emphasizes the importance of CRM in e-commerce, teaching learners how to leverage data-driven strategies to enhance customer experiences, increase retention, and drive sales.

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AboutThisCourse

By the end of this course, learners will be equipped with essential skills in CRM analysis, segmentation, automation, and personalization, making them highly valuable in today's digital-first business landscape. Career advancement opportunities for successful learners include e-commerce CRM management roles in various industries, where they can apply their skills to optimize customer engagement and drive business growth.

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CourseDetails

• CRM Software and Platforms
• Understanding E-commerce Customer Lifecycle
• Data Analytics for CRM Management
• Personalization and Customer Segmentation
• Multi-Channel CRM Strategies
• Customer Retention and Loyalty Programs
• Social Media Integration in CRM
• Mobile CRM and Mobile Marketing
• Measuring CRM Success in E-commerce
• Emerging Trends in E-commerce CRM Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN E-COMMERCE CRM MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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