Executive Development Programme in Creating a Customer-Obsessed Organization

Name: Executive Development Programme in Creating a Customer-Obsessed Organization
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The Executive Development Programme in Creating a Customer-Obsessed Organization is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This program is in high demand across industries, as organizations recognize the need to prioritize customer experience to drive growth and success.

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AboutThisCourse

Throughout the course, learners will develop essential skills in customer experience management, data-driven decision making, and innovation. They will gain a deep understanding of customer needs, behaviors, and preferences, and learn how to design and implement customer-centric strategies that drive business results. By completing this program, learners will be equipped with the skills and knowledge needed to lead customer-obsessed transformations within their organizations. This certificate course is an excellent opportunity for professionals seeking to advance their careers in marketing, customer experience, product management, and leadership roles.

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• Understanding the Customer-Obsessed Organization: This unit will cover the primary keyword, customer-obsessed organization, and explore its definition, benefits, and importance in today's business landscape. • Customer Experience (CX) Design: This unit will delve into the concept of CX design and its role in creating a customer-obsessed organization. • Customer Journey Mapping: In this unit, participants will learn how to map the customer journey, identify pain points, and optimize touchpoints. • Voice of the Customer (VoC) Programs: This unit will cover VoC programs, their benefits, and how to implement them effectively. • Data-Driven Decision Making: This unit will focus on using data to make informed decisions and drive customer obsession. • Customer-Centric Culture: This unit will address how to create a customer-centric culture within the organization and align it with the company's values and mission. • Employee Engagement: This unit will explore the role of employee engagement in creating a customer-obsessed organization. • Innovation and Agility: This unit will cover how to foster innovation and agility to meet changing customer needs. • Metrics and KPIs: This unit will address the key metrics and KPIs to measure the success of a customer-obsessed organization. • Change Management: This unit will cover the principles of change management and how to navigate the transformation to a customer-obsessed organization. • Case Studies and Best Practices: This unit will provide real-world examples and best practices from successful customer-obsessed organizations.

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ProficiencyEnglish
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CREATING A CUSTOMER-OBSESSED ORGANIZATION

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London School of International Business (LSIB)

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05 May 2025

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