Professional Certificate in Support Analytics & CRM Integration

Name: Professional Certificate in Support Analytics & CRM Integration
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The Professional Certificate in Support Analytics & CRM Integration is a comprehensive course designed to equip learners with essential skills for career advancement in today's data-driven business environment. This course emphasizes the importance of integrating CRM systems with support analytics to optimize customer support operations and improve overall customer experience.

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AboutThisCourse

In this course, learners will gain hands-on experience with leading CRM platforms and support analytics tools, enabling them to drive data-informed decisions and optimize support workflows. With a strong focus on industry demand, this course covers best practices in CRM integration, data analysis, and reporting, providing learners with the skills needed to excel in support analytics and CRM integration roles. By completing this course, learners will not only enhance their analytical and technical skills but also demonstrate their ability to leverage data to drive customer support excellence and business success. This certification is a valuable asset for any professional looking to advance their career in support analytics, CRM integration, or customer support management.

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CourseDetails

• Understanding Support Analytics
• Key Metrics in Support Analytics
• Data Analysis for Customer Support
• CRM Integration Fundamentals
• Integrating Support Analytics with CRM
• Data Management for CRM Integration
• Advanced CRM Integration Techniques
• Troubleshooting CRM Integration Issues
• Best Practices for Support Analytics & CRM Integration

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN SUPPORT ANALYTICS & CRM INTEGRATION

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London School of International Business (LSIB)

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05 May 2025

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