Professional Certificate in Support Analytics for Enhanced Productivity
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CourseDetails
• Support Analytics Fundamentals
• Data Collection Methods for Support Analytics
• Analyzing Support Data for Productivity Improvement
• Metrics and Key Performance Indicators (KPIs) in Support Analytics
• Visualization Techniques for Support Data Analysis
• Advanced Support Analytics: Predictive and Prescriptive Analysis
• Implementing Support Analytics Tools and Solutions
• Ethics and Privacy in Support Analytics
• Change Management and Communication in Support Analytics
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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