Advanced Certificate in Customer Support Analytics & Data Visualization

Name: Advanced Certificate in Customer Support Analytics & Data Visualization
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The Advanced Certificate in Customer Support Analytics & Data Visualization is a comprehensive course designed to equip learners with essential skills for career advancement in the customer support industry. This course emphasizes the importance of data-driven decision-making, providing learners with the tools and techniques necessary to analyze customer support data and present insights visually.

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AboutThisCourse

In today's data-driven world, there is a high demand for professionals who can interpret and communicate complex data. This course meets that demand by teaching learners how to use data visualization tools like Tableau and PowerBI to create compelling visualizations that drive actionable insights. Learners will also gain expertise in using statistical analysis to measure customer support performance and identify areas for improvement. By completing this course, learners will be able to demonstrate their ability to leverage data to improve customer support operations, making them valuable assets in any customer support team. With a focus on hands-on experience and practical applications, this course is an excellent opportunity for learners to enhance their skillset and advance their careers in customer support.

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CourseDetails

• Advanced Data Analysis for Customer Support
• Metrics and Key Performance Indicators (KPIs) in Customer Support
• Data Visualization Techniques and Tools
• Statistical Analysis in Customer Support
• Predictive Analytics for Customer Support
• Text Analytics and Natural Language Processing (NLP) in Customer Support
• Data Storytelling for Customer Support Professionals
• Building Dashboards for Customer Support Analytics
• Data Security and Privacy in Customer Support Analytics

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The Advanced Certificate in Customer Support Analytics & Data Visualization is designed for professionals seeking to gain expertise in two rapidly growing fields: customer support analytics and data visualization. This certificate program will equip you with the latest tools and techniques to analyze customer support data and present actionable insights through effective visualizations. In the UK, the demand for professionals with these skills is on the rise, as more businesses recognize the importance of data-driven decision-making and customer-centric strategies. With this certificate, you'll be well-positioned to advance your career in a variety of roles, including customer support analyst, data visualization specialist, customer experience analyst, and analytics manager. According to the latest job market trends, the average salary range for these roles in the UK is as follows: * Customer Support Analyst: £30,000 - £40,000 * Data Visualization Specialist: £35,000 - £50,000 * Customer Experience Analyst: £30,000 - £45,000 * Analytics Manager: £45,000 - £70,000 Our Advanced Certificate in Customer Support Analytics & Data Visualization is tailored to meet the needs of modern businesses and designed to help you develop the skills required to excel in these roles. With a focus on real-world applications and hands-on learning, you'll master the tools and techniques necessary to drive customer support and data visualization projects from start to finish.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN CUSTOMER SUPPORT ANALYTICS & DATA VISUALIZATION

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London School of International Business (LSIB)

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05 May 2025

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