Executive Development Programme in Customer Support Analytics & Leadership

Name: Executive Development Programme in Customer Support Analytics & Leadership
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The Executive Development Programme in Customer Support Analytics & Leadership is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of data-driven decision-making in customer support, enabling learners to leverage analytics to improve customer satisfaction and loyalty.

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AboutThisCourse

In today's data-driven world, there is a high industry demand for professionals who can analyze and interpret data to drive business success. This course equips learners with the necessary analytical skills and leadership capabilities to excel in customer support roles, making them valuable assets in any organization. By the end of the programme, learners will have gained a deep understanding of customer support analytics, performance measurement, and leadership strategies. They will be able to use data to identify customer needs, develop effective support solutions, and lead teams to success. This course is an excellent opportunity for professionals looking to advance their careers in customer support and analytics.

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CourseDetails

• Executive Development Programme in Customer Support Analytics & Leadership
• Understanding Customer Support Analytics
• Importance of Metrics in Customer Support
• Key Customer Support Metrics to Track
• Customer Support Analytics Tools and Techniques
• Leadership in Customer Support: Setting Vision and Goals
• Developing and Managing Customer Support Teams
• Building a Customer-Centric Culture within the Organization
• Strategies for Customer Support Improvement
• Case Studies and Real-World Examples in Customer Support Analytics & Leadership

CareerPath

The Executive Development Programme in Customer Support Analytics & Leadership is designed to help professionals excel in their careers by focusing on relevant job market trends, salary ranges, and skill demand in the UK. Customer Support Analyst: A customer support analyst is responsible for analyzing customer interactions and feedback to improve customer support operations. This role accounts for 45% of the customer support job market trends in the UK, making it a high-demand position. Customer Support Manager: A customer support manager oversees a team of customer support specialists and ensures they provide excellent customer service. This role represents 25% of the job market trends, making it a significant position in the industry. Customer Support Team Lead: A customer support team lead supervises a small group of customer support specialists, providing guidance and support to improve their performance. This role accounts for 15% of the job market trends. Customer Support Specialist: A customer support specialist directly interacts with customers to address their concerns and provide solutions. This role makes up the remaining 15% of the job market trends. By understanding these trends, professionals can make informed decisions about their career paths and gain a competitive edge in the UK customer support industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SUPPORT ANALYTICS & LEADERSHIP

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London School of International Business (LSIB)

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05 May 2025

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