Global Certificate Esports Support: Optimizing Customer Experience

Name: Global Certificate Esports Support: Optimizing Customer Experience
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AboutThisCourse

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CourseDetails

• Esports Industry Overview
• Customer Experience in Esports
• Importance of Customer Support in Esports
• Effective Communication in Esports Support
• Ticketing Systems and Workflow Management
• Conflict Resolution and De-escalation Techniques
• Legal and Ethical Considerations in Esports Support
• Continuous Improvement in Esports Customer Experience
• Metrics and Analytics for Esports Support
• Best Practices in Esports Support

CareerPath

The Global Certificate Esports Support program provides a comprehensive understanding of the esports industry with a specific focus on optimizing customer experience. This section highlights the job market trends in the UK for five key roles, represented through a 3D pie chart. 1. Esports Analyst: With a 20% share, esports analysts are responsible for analyzing game statistics and developing strategies for teams and players. 2. Esports Event Manager: Esports event managers, holding a 30% share, handle all aspects of tournament organization, from logistics and scheduling to staffing and fan engagement. 3. Esports Marketing Specialist: With a 25% share, esports marketing specialists create and implement marketing campaigns to promote teams, players, and events. 4. Esports Coach: Esports coaches, with a 15% share, train and guide players and teams on game tactics, strategies, and teamwork. 5. Esports Operations Manager: Esports operations managers, holding a 10% share, manage day-to-day business operations, including team finances, partnerships, and administration. These roles demonstrate the diverse and growing career opportunities within the esports industry and the importance of the Global Certificate Esports Support program in preparing professionals for success.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE ESPORTS SUPPORT: OPTIMIZING CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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