Certificate in Building a Thriving Customer Experience

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The Certificate in Building a Thriving Customer Experience course is a professional development program that emphasizes the importance of customer experience in today's business landscape. This course is designed to equip learners with the essential skills needed to deliver exceptional customer experiences, drive customer loyalty, and achieve business growth.

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AboutThisCourse

In an era where customer experience is a critical differentiator, this course is in high demand across various industries. By enrolling in this program, learners will gain a deep understanding of customer experience strategies, touchpoints, and metrics. They will also acquire hands-on skills in customer journey mapping, design thinking, and voice of the customer programs. The course is delivered by industry experts and features real-world case studies, interactive exercises, and practical applications. By completing this course, learners will be able to demonstrate their expertise in customer experience and position themselves for career advancement in this growing field.

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CourseDetails

• Understanding Customer Experience (CX)
• Importance of Customer Experience (CX) in Business Success
• Creating a Customer-Centric Culture
• Developing a Customer Experience Strategy
• Mapping the Customer Journey
• Designing and Improving Customer Touchpoints
• Gathering and Analyzing Customer Feedback
• Implementing CX Metrics and Measurement
• Building a CX Team and Collaborating Across the Organization

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN BUILDING A THRIVING CUSTOMER EXPERIENCE
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London School of International Business (LSIB)
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05 May 2025
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