Professional Certificate in Negotiation for Creating Positive Customer Impact

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The Professional Certificate in Negotiation for Creating Positive Customer Impact is a course designed to empower professionals with the essential skills needed to excel in customer-facing roles. In today's business landscape, the ability to negotiate effectively is crucial for fostering positive customer relationships, driving revenue growth, and achieving long-term success.

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AboutThisCourse

This certificate course offers a comprehensive curriculum focused on the latest negotiation strategies, communication techniques, and conflict resolution methods. By enrolling in this course, learners will gain the skills necessary to effectively manage customer interactions, negotiate successful outcomes, and create a positive impact on their organization's bottom line. In high demand across industries, professionals with negotiation expertise are well-positioned for career advancement. This certificate course provides learners with the opportunity to enhance their negotiation skills, increase their value to employers, and distinguish themselves in a competitive job market.

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CourseDetails

• Understanding Negotiation: Fundamentals and Key Concepts
• Preparing for a Successful Negotiation: Research and Strategy
• Building Rapport and Establishing Trust with Customers
• Effective Communication in Negotiations: Active Listening and Clear Messaging
• Leveraging Body Language and Verbal Cues for Positive Customer Impact
• Overcoming Objections and Resolving Disputes
• Power Dynamics in Negotiation: Understanding and Managing Expectations
• Closing the Deal: Sealing the Agreement and Ensuring Customer Satisfaction
• Post-Negotiation Follow-up: Maintaining Relationships and Ensuring Long-term Success

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN NEGOTIATION FOR CREATING POSITIVE CUSTOMER IMPACT
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London School of International Business (LSIB)
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05 May 2025
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