Advanced Certificate Retail Customer Service

Name: Advanced Certificate Retail Customer Service
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The Advanced Certificate in Retail Customer Service is a comprehensive course designed to enhance your skills in managing and delivering exceptional customer service in the retail industry. This course emphasizes the importance of understanding customer needs, building strong relationships, and utilizing effective communication strategies.

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AboutThisCourse

With the growing demand for personalized and seamless customer experiences, this course is crucial for those seeking to advance their careers in retail. It equips learners with essential skills such as conflict resolution, problem-solving, and leadership, making them valuable assets in the evolving retail landscape. By the end of this course, you will have gained a deep understanding of the best practices in retail customer service and learned how to apply them in real-world situations. This will not only enhance your professional growth but also contribute to the success of your organization.

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CourseDetails

• Advanced Retail Customer Service Strategies
• Effective Communication in Retail Customer Service
• Conflict Resolution and De-escalation Techniques
• Understanding and Exceeding Customer Expectations
• Retail Sales Techniques and Upselling Strategies
• Building Customer Loyalty and Advocacy
• Handling Customer Complaints and Feedback
• Leveraging Technology in Retail Customer Service
• Data-Driven Decision Making in Customer Service
• Ethics and Professionalism in Advanced Retail Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE RETAIL CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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