Certificate in Building a Sustainable CX Strategy

Name: Certificate in Building a Sustainable CX Strategy
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The Certificate in Building a Sustainable CX Strategy course is a comprehensive program designed to equip learners with the essential skills to create and manage customer experience (CX) strategies that drive business growth and success. This course highlights the importance of CX in today's competitive marketplace and teaches learners how to create a sustainable CX strategy that aligns with their organization's goals and values.

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AboutThisCourse

In this course, learners will explore the latest CX trends, tools, and techniques, including customer journey mapping, voice of the customer (VoC) programs, and data analytics. With a focus on practical application, learners will have the opportunity to apply their knowledge to real-world scenarios and build a comprehensive CX strategy that delivers value to both customers and the organization. As companies increasingly prioritize CX as a key driver of growth, there is a high demand for professionals with the skills and knowledge to create and implement effective CX strategies. By completing this course, learners will be well-positioned to advance their careers in CX, marketing, customer service, and other related fields.

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CourseDetails

• Understanding Customer Experience (CX)
• Importance of a Sustainable CX Strategy
• Steps to Build a Successful CX Strategy
• Customer Journey Mapping and Analysis
• Implementing Personalization in CX Strategy
• Metrics and KPIs for Measuring CX Success
• Using Technology for Building a Sustainable CX Strategy
• Employee Engagement in CX Strategy
• Continuous Improvement in CX Strategy

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN BUILDING A SUSTAINABLE CX STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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