Executive Development Programme in Building Empathy
-- ViewingNowThe Executive Development Programme in Building Empathy is a certificate course designed to enhance emotional intelligence in the workplace. This program emphasizes the importance of empathy in leadership, communication, and collaboration, fostering an inclusive and innovative work environment.
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โข Understanding Empathy: Definition, Importance, and Benefits
โข Developing Self-Awareness: Emotional Intelligence and Empathy
โข Active Listening: Communication and Empathy Skills
โข Perspective-Taking: Empathy in Decision Making and Leadership
โข Building Rapport: Empathy in Customer Service and Relationship Management
โข Conflict Resolution: Empathy in Managing Disagreements and Difficult Conversations
โข Empathy and Diversity: Inclusion, Cultural Sensitivity, and Empathy
โข Case Studies: Real-Life Examples of Empathy in Action
โข Practicing Empathy: Role-Playing, Simulations, and Feedback
โข Measuring Empathy: Metrics, Evaluation, and Continuous Improvement
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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