Professional Certificate in Support-Focused Communication

Name: Professional Certificate in Support-Focused Communication
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The Professional Certificate in Support-Focused Communication is a course designed to enhance communication skills with a focus on providing support. This certificate is crucial in today's industry where effective communication is key to success in any role or profession.

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AboutThisCourse

The course is in high demand due to the increasing recognition of the importance of soft skills in the workplace. It equips learners with essential skills such as active listening, empathy, and problem-solving, which are vital for career advancement. By the end of the course, learners will have gained the ability to communicate effectively in challenging situations, build strong relationships with colleagues and clients, and provide support in a way that fosters trust and respect. These skills are highly transferable and will benefit learners in any industry or profession.

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CourseDetails

• Understanding Support-Focused Communication
• Active Listening Skills in Support Scenarios
• Empathy and Compassion in Customer Support
• Effective Questioning Techniques in Support
• Conflict Resolution through Support-Focused Communication
• Non-Violent Communication in Professional Settings
• Providing Clear and Concise Responses in Support
• Building Rapport and Trust with Support Communication
• Utilizing Positive Language in Support Interactions

CareerPath

The Support-Focused Communication field is an essential part of many industries, with various roles such as Customer Service Specialist, Technical Support Agent, Sales Support Representative, Helpdesk Coordinator, and Communication Consultant. This Google Charts 3D Pie Chart illustrates the job market trends for these roles in the UK. The chart highlights that Customer Service Specialists hold the largest percentage of the market, followed by Technical Support Agents, Sales Support Representatives, Helpdesk Coordinators, and Communication Consultants. The transparent background and lack of added background color make the chart responsive and adaptable to all screen sizes, ensuring clear visualization of the data.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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PROFESSIONAL CERTIFICATE IN SUPPORT-FOCUSED COMMUNICATION

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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