Certificate in Support Analytics & Reporting

Name: Certificate in Support Analytics & Reporting
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The Certificate in Support Analytics & Reporting is a comprehensive course designed to equip learners with essential skills for career advancement in the technology industry. This program focuses on teaching students how to analyze and interpret data to make informed decisions, a highly sought-after skill in today's data-driven world.

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AboutThisCourse

The course covers various topics, including data analysis, reporting, and visualization techniques. Learners will gain hands-on experience with industry-standard tools and technologies, enabling them to extract valuable insights from complex data sets. This program is essential for those looking to enhance their analytical skills and advance their careers in technical support, customer success, or data analysis roles. With the increasing demand for data-driven decision-making, this course provides learners with a competitive edge in the job market. By completing this program, learners will have the skills and knowledge necessary to drive business success and advance their careers in the technology industry.

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CourseDetails

• Introduction to Support Analytics & Reporting
• Data Collection Methods for Support Analytics
• Understanding Key Metrics in Support Analytics
• Data Analysis Techniques in Support Reporting
• Visualization Tools for Support Analytics & Reporting
• Creating Actionable Reports in Support Analytics
• Interpreting Results and Making Data-Driven Decisions
• Best Practices in Support Analytics & Reporting
• Case Studies: Real-World Applications of Support Analytics

CareerPath

The Certificate in Support Analytics & Reporting is designed to equip learners with the necessary skills to excel in various support analyst roles, such as Technical Support Analyst, Helpdesk Analyst, Desktop Support Analyst, Network Support Analyst, and Systems Support Analyst. In the UK, these roles are in high demand, with a combined total of 275 job opportunities available. The average salary ranges from £24,000 to £35,000, depending on the specific role and level of experience. Technical Support Analysts tend to earn the highest salaries, with an average of £32,000 per year. Helpdesk Analysts follow closely, with an average salary of £30,000. Desktop Support Analysts, Network Support Analysts, and Systems Support Analysts typically earn around £28,000, £29,000, and £30,000, respectively. By gaining expertise in this field, learners can not only secure well-paying positions but also contribute significantly to their organisations' overall performance and success. Key skills for these roles include problem-solving, communication, technical abilities, and a solid understanding of support analytics and reporting tools and techniques.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN SUPPORT ANALYTICS & REPORTING

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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