Global Certificate in Support Analytics: Actionable Insights

Name: Global Certificate in Support Analytics: Actionable Insights
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The Global Certificate in Support Analytics: Actionable Insights is a comprehensive course that empowers learners with the essential skills to turn customer support data into strategic business decisions. In today's data-driven world, the ability to analyze and interpret support data is critical for any professional in the customer support industry.

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AboutThisCourse

This course focuses on the importance of data-driven decision making and provides learners with hands-on experience in analyzing customer support data, identifying trends, and creating actionable insights. Learners will gain a deep understanding of the key metrics in customer support, such as first response time, customer satisfaction, and net promoter score, and learn how to use these metrics to improve customer support and drive business growth. With the growing demand for data-driven professionals in the customer support industry, this course is an excellent opportunity for learners to advance their careers and stay ahead of the competition. By the end of the course, learners will have the skills and confidence to use data to drive customer support strategies and improve overall business performance.

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CourseDetails

• Data Analysis Fundamentals
• Support Analytics Tools and Technologies
• Generating Actionable Insights from Support Data
• Data Visualization Techniques for Support Analytics
• Metrics and Key Performance Indicators (KPIs) in Support Analytics
• Predictive Analytics for Support Teams
• Data Storytelling and Communication for Support Professionals
• Ethical Considerations in Support Analytics
• Implementing Support Analytics in Your Organization

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SUPPORT ANALYTICS: ACTIONABLE INSIGHTS

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London School of International Business (LSIB)

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05 May 2025

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