Masterclass Certificate in Immersive HR for CX Transformation

Name: Masterclass Certificate in Immersive HR for CX Transformation
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The Masterclass Certificate in Immersive HR for CX Transformation is a comprehensive course designed to empower HR professionals with the skills necessary to drive customer experience (CX) transformation. In an era where CX is a key differentiator, this course bridges the gap between HR and CX, emphasizing their interdependence.

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AboutThisCourse

This certificate course is crucial for HR professionals aiming to advance their careers in leading organizations. It equips learners with the essential skills to design and implement immersive HR strategies, fostering a customer-centric culture that drives business growth. The course covers a range of topics, including the role of HR in CX transformation, designing immersive HR strategies, and leveraging technology for CX. Upon completion, learners will have a deep understanding of the strategic importance of CX in HR, and will be able to apply their new skills in real-world situations, making them valuable assets in their organizations.

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CourseDetails

• Unit 1: Introduction to Immersive HR for CX Transformation
• Unit 2: Understanding Customer Experience (CX)
• Unit 3: The Role of HR in CX Transformation
• Unit 4: Employee Experience Design for CX Improvement
• Unit 5: Leveraging Technology in HR for Enhanced CX
• Unit 6: HR Analytics and Measuring CX Impact
• Unit 7: Developing and Retaining CX-Centric Talent
• Unit 8: Building a Culture of Customer Centricity
• Unit 9: Change Management in CX Transformation
• Unit 10: Case Studies in Successful CX Transformation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN IMMERSIVE HR FOR CX TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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