Certificate in Mobile Social Listening & Customer Service

Name: Certificate in Mobile Social Listening & Customer Service
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The Certificate in Mobile Social Listening & Customer Service is a vital course for professionals seeking to excel in customer service and social media management. This program highlights the importance of mobile and social platforms in today's fast-paced, interconnected world.

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AboutThisCourse

With the rapid growth of mobile technology and social media, there's an increasing demand for experts who can effectively monitor, analyze, and respond to customer interactions on these channels. This course equips learners with the essential skills to meet this industry need, empowering them to deliver exceptional customer service and drive business success. Upon completion, students will have a deep understanding of mobile social listening, customer service strategies, and the latest tools and techniques for managing customer interactions. This knowledge will not only enhance their current roles but also open doors for career advancement in various industries.

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CourseDetails

• Introduction to Mobile Social Listening & Customer Service
• Understanding Social Media Platforms and Mobile Usage
• Social Listening Tools and Techniques
• Mobile Customer Service: Best Practices and Strategies
• Analyzing Mobile Social Listening Data
• Creating a Mobile Social Listening Plan
• Mobile Customer Service Case Studies
• Ethics and Legal Considerations in Mobile Social Listening
• Trends and Future Directions in Mobile Social Listening & Customer Service

CareerPath

This section showcases a 3D pie chart representing the demand for various skills in the Certificate in Mobile Social Listening & Customer Service field in the UK. The data is based on recent job market trends and skill demands. The chart highlights the importance of social media management, mobile app engagement, customer support, and data analysis skills in this growing industry. By responsively adapting to all screen sizes, the chart ensures accessibility for users on various devices.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN MOBILE SOCIAL LISTENING & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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