Executive Development Programme in Support Operations Optimization
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โข Process Improvement: Understanding and optimizing business processes for improved efficiency and effectiveness.
โข Change Management: Implementing and managing change in a supportive and structured manner, minimizing disruption and maximizing benefits.
โข Operational Analytics: Utilizing data-driven insights to inform decision-making, improve performance, and drive continuous improvement.
โข Supply Chain Management: Streamlining and optimizing the flow of goods and services from suppliers to customers, ensuring efficient and effective operations.
โข Lean Six Sigma: Applying the principles and practices of Lean Six Sigma to reduce waste, improve quality, and increase efficiency in operations.
โข Customer Experience Management: Ensuring a positive and seamless customer experience, from initial contact to post-sales support.
โข Risk Management: Identifying and mitigating operational risks, ensuring business continuity and resilience.
โข Continuous Improvement Culture: Fostering a culture of continuous improvement, where employees are encouraged to identify and address issues and opportunities for improvement.
โข Performance Metrics and KPIs: Establishing and tracking key performance metrics and KPIs to measure progress and drive improvement in operations.
โข Project Management: Applying project management principles and practices to support operations optimization, ensuring successful implementation of improvement initiatives.
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