Certificate in Navigating Conflict with Emotional Intelligence
-- ViewingNowThe Certificate in Navigating Conflict with Emotional Intelligence is a comprehensive course designed to empower learners with the essential skills necessary to manage conflicts in the workplace effectively. This course highlights the importance of emotional intelligence in understanding and responding to challenging situations, fostering positive relationships, and driving successful outcomes.
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โข Understanding Conflict: Definition, Types and Causes
โข Emotional Intelligence Basics: Awareness, Regulation and Expression
โข Emotional Intelligence in Conflict Navigation: Identifying Opportunities
โข Conflict Triggers and Emotional Responses: Recognition and Management
โข Effective Communication in Conflict Situations: Active Listening and Empathy
โข Developing Assertiveness in Conflict Navigation with Emotional Intelligence
โข Conflict Resolution Strategies with Emotional Intelligence: Collaboration and Compromise
โข Building Resilience for Ongoing Conflict Management with Emotional Intelligence
โข Conflict Navigation Case Studies: Applying Emotional Intelligence in Practice
โข Assessing and Improving Emotional Intelligence for Conflict Navigation
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