Global Certificate in Tech Brand Customer Journey Mapping
-- ViewingNowThe Global Certificate in Tech Brand Customer Journey Mapping is a comprehensive course that equips learners with essential skills to understand and optimize the customer journey. In today's digital age, customer experience is a critical differentiator, making this course increasingly important for tech brands.
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โข Customer Journey Mapping
โข Stakeholder Identification
โข Touchpoint Analysis
โข Customer Personas and Profiles
โข Mapping Customer Emotions
โข Journey Map Visualization
โข Pain Points and Opportunities
โข Metrics and KPIs for Journey Mapping
โข Tech Brand Strategy and Journey Mapping Integration
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