Executive Development Programme School Email Excellence
-- ViewingNowThe Executive Development Programme (EDP) School Email Excellence certificate course is a comprehensive program designed to enhance professional communication skills, with a strong focus on email etiquette. In today's digital age, effective email communication is crucial for career success and business growth.
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โข Email Writing Fundamentals: Crafting clear and concise emails, understanding the importance of tone and voice, using proper grammar and punctuation.
โข Professional Email Etiquette: Following email best practices, using appropriate greetings and salutations, ensuring proper formatting and structure.
โข Effective Communication in Emails: Crafting compelling subject lines, using bulleted and numbered lists, providing clear calls-to-action, avoiding jargon and buzzwords.
โข Managing Email Overload: Implementing effective email management strategies, using filters and labels, organizing inbox, reducing clutter and distractions.
โข Email Security and Compliance: Understanding email security risks, protecting sensitive information, complying with email policies and regulations.
โข Cross-cultural Email Communication: Adapting email communication styles for different cultures, using appropriate language and tone, avoiding misunderstandings.
โข Using Email Tools and Features: Leveraging email tools and features for productivity, using templates and canned responses, scheduling emails, using advanced search functions.
โข Email Negotiations and Conflict Resolution: Handling email negotiations and conflicts effectively, using assertive and respectful language, avoiding emotional responses.
โข Measuring Email Effectiveness: Tracking email open and response rates, using analytics and metrics, testing and optimizing email campaigns.
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