Masterclass Certificate in Gaming Support: A Holistic Approach
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โข Gaming Industry Overview
โข Customer Support Fundamentals
โข Gaming Support Channels and Tools
โข Troubleshooting Common Gaming Issues
โข Communication and Soft Skills for Gaming Support
โข Holistic Customer Experience in Gaming Support
โข Gaming Support Metrics and Analytics
โข Escalation Management and Collaboration with Game Developers
โข Gaming Culture and Player Community Management
โข Creating a Positive and Inclusive Support Environment
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