Professional Certificate in Chatbot UI Design Best Practices
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โข Fundamentals of Chatbot UI Design: An introduction to the basics of chatbot UI design, focusing on the unique considerations and best practices for conversational interfaces. โข User Research for Chatbots: Exploring methods and techniques for conducting user research specific to chatbots, including user interviews, surveys, and usability testing. โข Conversational UX (CUX) Principles: Delving into the principles of conversational UX design, such as clarity, brevity, and personality, and how to apply them to chatbot interfaces. โข Designing Chatbot Personas: Guidance on creating and utilizing chatbot personas to inform the design of conversational interfaces and ensure a consistent user experience. โข Chatbot Navigation and Structure: Best practices for structuring and organizing chatbot conversations, including menu design, breadcrumbs, and progress indicators. โข Visual Design for Chatbots: Examining the role of visual design in chatbot UIs, including the use of color, typography, and imagery to enhance the user experience. โข Writing for Chatbots: Techniques for crafting clear, concise, and engaging chatbot copy, including tone of voice, natural language processing, and error handling. โข Accessibility in Chatbot UI Design: Exploring the unique considerations and best practices for ensuring chatbot UIs are accessible to users with disabilities. โข Prototyping and Testing Chatbots: Guidance on prototyping and testing chatbot UIs, including the use of conversation simulations and usability testing with actual users.
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