Advanced Certificate in Chatbot User Interface Audit
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โข User Interface Design Principles for Chatbots: Understanding the fundamentals of UI design, including user-centered design, layout, color theory, typography, and accessibility.
โข Conversational UX (CUX): Learning the unique design considerations and best practices for conversational interfaces, including dialog design, natural language processing, and sentiment analysis.
โข Chatbot Platforms and Tools: Exploring popular chatbot development platforms, natural language understanding tools, and chatbot analytics tools.
โข Chatbot Auditing Methodologies: Studying the techniques and best practices for conducting chatbot audits, including user research, usability testing, heuristic evaluations, and data analysis.
โข Chatbot Analytics and Metrics: Understanding the key performance indicators (KPIs) for chatbots, such as user engagement, conversation success rate, and user satisfaction, and how to measure and analyze them.
โข Chatbot Optimization Techniques: Learning the methods for improving chatbot performance, including A/B testing, personalization, and machine learning.
โข Chatbot Ethics and Privacy: Examining the ethical considerations and legal requirements for chatbot design, development, and deployment, including data privacy, security, and transparency.
โข Chatbot Trends and Future Developments: Staying up-to-date with the latest advancements in chatbot technology, including voice assistants, multimodal interfaces, and AI-powered chatbots.
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