Professional Certificate in Crisis Communication: Managing the Unexpected
-- ViewingNowThe Professional Certificate in Crisis Communication: Managing the Unexpected is a vital course that equips learners with the skills to handle unexpected situations effectively. In today's fast-paced world, crises can arise anytime, and organizations need professionals who can manage communication during these challenging times.
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Unit 1: Introduction to Crisis Communication
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Unit 2: Crisis Communication Planning and Strategy
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Unit 3: Stakeholder Identification and Engagement in Crisis Communication
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Unit 4: Message Development and Delivery in Crisis Situations
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Unit 5: Social Media and Digital Crisis Communication
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Unit 6: Media Relations during a Crisis
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Unit 7: Legal and Ethical Considerations in Crisis Communication
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Unit 8: Case Studies: Successful and Unsuccessful Crisis Communication
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Unit 9: Psychology of Crisis Communication
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Unit 10: Recovery and Post-Crisis Communication
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