Executive Development Programme in Transforming CX through Design
-- ViewingNowThe Executive Development Programme in Transforming CX through Design is a certificate course that holds immense importance in today's customer-centric world. This programme focuses on enhancing the learner's ability to design and implement customer experiences (CX) that drive business growth and profitability.
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โข Unit 1: Introduction to Customer Experience (CX) Design
โข Unit 2: Understanding the Customer Journey Mapping
โข Unit 3: Design Thinking for Transforming CX
โข Unit 4: Human-Centered Design and Empathy Mapping
โข Unit 5: Prototyping and Iterative Design in CX Transformation
โข Unit 6: Leveraging Technology in CX Design
โข Unit 7: Implementing and Scaling CX Design Solutions
โข Unit 8: Measuring and Analyzing CX Design Success
โข Unit 9: Change Management and Overcoming Resistance in CX Design
โข Unit 10: Future Trends in CX Design
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