Global Certificate in Social Media Monitoring for CX
-- ViewingNowThe Global Certificate in Social Media Monitoring for CX is a vital course for professionals seeking to excel in social media management and customer experience. This certificate program focuses on teaching learners how to monitor, analyze, and respond to social media conversations, enabling organizations to enhance customer satisfaction, build brand loyalty, and make informed business decisions.
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โข Unit 1: Introduction to Social Media Monitoring for Customer Experience (CX)
โข Unit 2: Understanding Social Media Metrics and KPIs for CX
โข Unit 3: Social Listening Tools and Techniques
โข Unit 4: Analyzing Customer Sentiment and Emotion in Social Media Data
โข Unit 5: Identifying Customer Trends and Insights through Social Media Monitoring
โข Unit 6: Social Media Crisis Management and Reputation Monitoring
โข Unit 7: Integrating Social Media Monitoring into the Broader CX Strategy
โข Unit 8: Case Studies: Successful Social Media Monitoring for CX in Action
โข Unit 9: Ethical Considerations in Social Media Monitoring
โข Unit 10: Future Trends and Innovations in Social Media Monitoring for CX
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