Certificate in Social Listening for Better Customer Engagement

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The Certificate in Social Listening for Better Customer Engagement is a comprehensive course that empowers learners with the essential skills to monitor and analyze social media conversations to enhance customer engagement. In today's digital age, social listening has become a critical aspect of business strategy, and this course equips learners with the knowledge and tools to leverage social media data for improved customer engagement, brand reputation management, and market research.

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This course is essential for marketing professionals, customer service representatives, social media managers, and business owners looking to stay ahead of the curve in the ever-evolving world of social media. By learning how to track and analyze social media conversations, learners can gain valuable insights into customer needs, preferences, and pain points, enabling them to tailor their marketing strategies and improve customer satisfaction. This course is in high demand in various industries, making it an excellent investment for career advancement.

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โ€ข Introduction to Social Listening
โ€ข Understanding Customer Engagement
โ€ข Importance of Social Media Monitoring
โ€ข Setting Up Social Listening Tools
โ€ข Analyzing Social Media Data
โ€ข Identifying Customer Trends and Insights
โ€ข Developing a Social Listening Strategy
โ€ข Engaging with Customers through Social Listening
โ€ข Measuring the Impact of Social Listening
โ€ข Best Practices in Social Listening

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN SOCIAL LISTENING FOR BETTER CUSTOMER ENGAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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