Executive Development Programme in Building a High-Performance CX Team

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The Executive Development Programme in Building a High-Performance CX Team is a certificate course that emphasizes the importance of customer experience (CX) in today's competitive business landscape. This program is designed to meet the growing industry demand for professionals who can lead high-performing CX teams that drive customer satisfaction, loyalty, and revenue growth.

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Through this course, learners will acquire essential skills for career advancement, such as developing and implementing CX strategies, leading and managing CX teams, and leveraging data analytics to improve customer experience. The program combines theoretical knowledge with practical application, enabling learners to immediately apply their new skills in their workplace. By completing this course, learners will be well-equipped to take on leadership roles in CX and drive business success. In summary, this certificate course in Building a High-Performance CX Team is critical for professionals seeking to advance their careers in customer experience. It provides the necessary skills and knowledge to lead high-performing CX teams, meet industry demand, and drive business success.

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โ€ข Unit 1: Introduction to Customer Experience (CX) & High-Performance CX Teams
โ€ข Unit 2: Building a CX Vision & Strategy
โ€ข Unit 3: Understanding Customer Journey Mapping & its Impact on CX
โ€ข Unit 4: Developing Effective CX Metrics & KPIs
โ€ข Unit 5: Hiring, Training, & Retaining High-Performance CX Professionals
โ€ข Unit 6: Implementing Customer-Centric Culture in Organizations
โ€ข Unit 7: Leveraging Technology for CX Improvement
โ€ข Unit 8: Design Thinking & Innovation in CX
โ€ข Unit 9: Handling Customer Complaints & Difficult Situations
โ€ข Unit 10: Measuring & Improving CX ROI & Business Impact

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A HIGH-PERFORMANCE CX TEAM
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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