Masterclass Certificate in Building Smart Customer Systems
-- ViewingNowThe Masterclass Certificate in Building Smart Customer Systems is a comprehensive course designed to equip learners with the essential skills needed to thrive in today's data-driven world. This course focuses on the importance of building smart customer systems that enable organizations to make data-driven decisions, improve customer engagement, and drive business growth.
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• Unit 1: Introduction to Customer Relationship Management
• Unit 2: Building a Customer Data Platform
• Unit 3: Customer Segmentation and Personalization
• Unit 4: Implementing Omnichannel Strategies
• Unit 5: Creating Smart Triggers and Workflows
• Unit 6: Measuring Customer System Performance
• Unit 7: Data Privacy and Security in Smart Customer Systems
• Unit 8: AI and Machine Learning in Customer Experience
• Unit 9: Change Management and Adoption
• Unit 10: Future Trends in Building Smart Customer Systems
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