Certificate in Building a Sustainable CX Strategy

-- viewing now

The Certificate in Building a Sustainable CX Strategy course is a comprehensive program designed to equip learners with the essential skills to create and manage customer experience (CX) strategies that drive business growth and success. This course highlights the importance of CX in today's competitive marketplace and teaches learners how to create a sustainable CX strategy that aligns with their organization's goals and values.

4.0
Based on 3,720 reviews

2,985+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In this course, learners will explore the latest CX trends, tools, and techniques, including customer journey mapping, voice of the customer (VoC) programs, and data analytics. With a focus on practical application, learners will have the opportunity to apply their knowledge to real-world scenarios and build a comprehensive CX strategy that delivers value to both customers and the organization. As companies increasingly prioritize CX as a key driver of growth, there is a high demand for professionals with the skills and knowledge to create and implement effective CX strategies. By completing this course, learners will be well-positioned to advance their careers in CX, marketing, customer service, and other related fields.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Customer Experience (CX)
• Importance of a Sustainable CX Strategy
• Steps to Build a Successful CX Strategy
• Customer Journey Mapping and Analysis
• Implementing Personalization in CX Strategy
• Metrics and KPIs for Measuring CX Success
• Using Technology for Building a Sustainable CX Strategy
• Employee Engagement in CX Strategy
• Continuous Improvement in CX Strategy

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN BUILDING A SUSTAINABLE CX STRATEGY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment