Certificate in Building a Sustainable CX Strategy
-- ViewingNowThe Certificate in Building a Sustainable CX Strategy course is a comprehensive program designed to equip learners with the essential skills to create and manage customer experience (CX) strategies that drive business growth and success. This course highlights the importance of CX in today's competitive marketplace and teaches learners how to create a sustainable CX strategy that aligns with their organization's goals and values.
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GBP £ 140
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โข Understanding Customer Experience (CX)
โข Importance of a Sustainable CX Strategy
โข Steps to Build a Successful CX Strategy
โข Customer Journey Mapping and Analysis
โข Implementing Personalization in CX Strategy
โข Metrics and KPIs for Measuring CX Success
โข Using Technology for Building a Sustainable CX Strategy
โข Employee Engagement in CX Strategy
โข Continuous Improvement in CX Strategy
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