Executive Development Programme in Leading High-Performance CX Teams
-- viewing nowThe Executive Development Programme in Leading High-Performance CX Teams is a certificate course designed to empower professionals with the skills necessary to build and lead high-performing customer experience (CX) teams. In today's customer-centric world, CX has become a critical success factor for businesses, making this course increasingly important.
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Course Details
• Understanding Customer Experience (CX): Primary drivers, benefits, and metrics
• Building High-Performance CX Teams: Recruitment, onboarding, and development strategies
• Leading CX Teams: Motivation, communication, and collaboration techniques
• CX Strategy Development: Aligning CX goals with business objectives
• Customer Journey Mapping: Identifying touchpoints, pain points, and opportunities
• Voice of the Customer (VoC) Programs: Collecting, analyzing, and acting on customer feedback
• CX Technology and Tools: Overview and practical application for team leaders
• Continuous Improvement: Implementing a data-driven approach to CX improvement
• Change Management: Leading CX teams through transformation and innovation
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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