Executive Development Programme in Leading High-Performance CX Teams

Name: Executive Development Programme in Leading High-Performance CX Teams
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The Executive Development Programme in Leading High-Performance CX Teams is a certificate course designed to empower professionals with the skills necessary to build and lead high-performing customer experience (CX) teams. In today's customer-centric world, CX has become a critical success factor for businesses, making this course increasingly important.

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AboutThisCourse

This programme is tailored to meet the industry's growing demand for CX leaders who can drive customer-focused strategies and deliver exceptional customer experiences. By enrolling in this course, learners will gain essential skills in leading high-performance CX teams, developing customer-centric strategies, and leveraging technology to enhance CX. Equipped with these skills, learners will be well-positioned to advance their careers in various industries and take on leadership roles in CX. The course offers a unique blend of theoretical knowledge and practical skills, enabling learners to apply their learning to real-world scenarios and make an immediate impact in their organisations.

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CourseDetails

• Understanding Customer Experience (CX): Primary drivers, benefits, and metrics
• Building High-Performance CX Teams: Recruitment, onboarding, and development strategies
• Leading CX Teams: Motivation, communication, and collaboration techniques
• CX Strategy Development: Aligning CX goals with business objectives
• Customer Journey Mapping: Identifying touchpoints, pain points, and opportunities
• Voice of the Customer (VoC) Programs: Collecting, analyzing, and acting on customer feedback
• CX Technology and Tools: Overview and practical application for team leaders
• Continuous Improvement: Implementing a data-driven approach to CX improvement
• Change Management: Leading CX teams through transformation and innovation

CareerPath

The Executive Development Programme in Leading High-Performance CX Teams is designed to equip professionals with the necessary skills to drive customer experience (CX) success in today's competitive market. This programme focuses on key roles that are in high demand in the UK, as represented in the following 3D pie chart: 1. **Customer Experience Manager (35%)** - Leads and manages high-performance CX teams to achieve business goals - Aligns CX strategies with overall business objectives - Develops CX metrics and KPIs to gauge success 2. **CX Data Analyst (25%)** - Collects, interprets, and visualizes CX data to identify trends and patterns - Collaborates with cross-functional teams to implement data-driven CX strategies - Ensures data accuracy, integrity, and security 3. **CX Designer (20%)** - Designs seamless and intuitive customer journeys - Collaborates with stakeholders to incorporate user feedback and research - Utilizes design thinking principles and user-centered design methodologies 4. **CX Developer (10%)** - Develops and maintains CX technologies, platforms, and tools - Collaborates with CX Designers and Analysts to implement solutions - Ensures technology aligns with CX strategies 5. **CX Consultant (10%)** - Provides strategic guidance and expertise to businesses on CX best practices - Identifies areas for improvement and recommends solutions - Helps organizations establish and optimize their CX functions

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING HIGH-PERFORMANCE CX TEAMS

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London School of International Business (LSIB)

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05 May 2025

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