Global Certificate in Support Analytics & Automation
-- viewing nowThe Global Certificate in Support Analytics & Automation is a comprehensive course designed to equip learners with essential skills for career advancement in today's data-driven world. This course focuses on the crucial role of analytics and automation in modern support functions and is highly relevant to professionals in customer support, technical support, and help desk roles.
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Course Details
• Support Analytics Fundamentals
• Data Analysis for Support Professionals
• Introduction to Automation in Support
• Automation Tools and Technologies
• Building Automation Workflows
• Support Analytics and Automation Best Practices
• Metrics and KPIs in Support Analytics
• Data Visualization in Support Analytics
• Change Management in Support Analytics & Automation
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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